FAQ

  • What is the difference in the 3 Nano Flashlight Models?
  • How do you charge the Nano Flashlights?
  • How long does the battery last?
  • Do you have to replace batteries?
  • How far does the flashlight reach?
  • Are there different modes on the Nano Flashlights?
  • How To: use your Nano Flashlights
  • My Nano Flashlight gets warm/hot is this normal?
  • Are these suitable for kids?
  • What payment methods do you accept?
  • Do you accept Afterpay?
  • Do you ship to the USA? How long is shipping?
  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • When will my order arrive?
  • Where are Nano Flashlights Made and Assembled?
  • What countries do you ship to?
  • Can I return or exchange an item?
  • How do I report a faulty item?

About the Nano Flashlights

What is the difference in the 3 Nano Flashlight Models?

NANO 2.0 MODELS EXPLAINED -

• Nano K - Our most popular model of the mini torch series has a casing made from polyamide plastic and is available in two sensible colours: black and military green. The torch is slightly larger than an AA battery and weighs a minuscule 18 grams, which makes it light enough to add to the ring of your car key fob. The Nano K has one of the latest Samsung diodes and produces a maximum brightness of 650 lumens.


 Nano S - This fun little model has an outer casing made from
glow-in-the-dark polyamide material and features an ultraviolet, red and an amber white sidelight, which is perfect for campers cooking BBQ’s or hanging the Nano S from their tent. On the lowest setting, the battery lasts up to 40 hours. The Nano S uses the exact same lens and LED Diode as the Nano K, as detailed above.

• Nano E Pro - The Nano E Pro is our brightest model and has a beautiful blue camo outer casing made from a military grade polyamide material. The battery lasts about 40 hours on the lowest setting and has a maximum brightness of 700 lumens on the highest setting. The Nano E Pro also operates at a higher voltage than the Nano K & Nano S, and produces 50 lumens brighter than the other models for a total output of 700 lumens on high.

How do you charge the Nano Flashlights?

All the Nano Flashlight 2.0 models come with a USB-C charging cable. A power adaptor is required, otherwise you can use the provided USB-C cable on your computer or car charging adaptors.

How long does the battery last?

All Nano 2.0 models have the same 350 mAh battery, but vary depending on light mode operation - 

Nano K on lowest setting = 40 hours max runtime 

Nano S on lowest setting = 40 hours max runtime

Nano E Pro on lowest setting = 40 hours max runtime

Standby Mode (Not being used) will stay charged for aproximately 6 months or longer.

Do you have to replace batteries?

No, the batteries are all inbuilt to all of the Nano Flashlight series and are engineered to withstand the LED lifespan of 50,000+ hours!

How far does the flashlight reach?

The Nano 2.0 Series LED Flashlights reach up to 125 Meters / 410 Feet in length.

Are there different modes on the Nano Flashlights?

Yes, there are different modes depending on the model of the Nano Flashlight.

Momentary ON : Press and hold on (High), release to turn off.
Constant ON : Double click on (memorized mode)
Switch mode : Single Click on to cycle thru low / med / high / ultra

Turn Off : Press and hold for 0.3 seconds.

How To: use your Nano Flashlights

Download all Nano Flashlight user manuals here - https://www.nanoflashlights.com.au/pages/user-manuals

My Nano Flashlight gets warm/hot is this normal?

The Lens on the Nano Flashlight will get warm when used on ultra-brightness mode. Our Nano Flashlights are small form factor flashlights that don't have any advanced cooling system etc. This is normal and by design. However, our Nano T Pro Aluminium model distributes heat better with the aluminium construction and doesn't get as warm as the Nano K, S and E Models.

Are these suitable for kids?

No, we dont recommend these bright Nano Flashlights for kids under the age of 12 years old.

Payment

What payment methods do you accept?

We accept all major forms of payment including : Paypal, MasterCard, Visa, American Express, Apple Pay, Android Pay and AfterPay!

Do you accept Afterpay?

Yes we do!

Ordering and delivery

Do you ship to the USA? How long is shipping?

Yes, we ship all across the USA with some of the fastest shipping times available for you to select at checkout.

USA - Orders to anywhere in the USA will be delivered within two to ten working days, depending on your preferred shipping method (Standard or Express).

Can I place an order without creating an account?

Yes. Continue as guest!

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@nanoflashlights.com.au just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

When will my order arrive?

Australia - Orders from Australia will be delivered within one to ten working days, depending on your preferred shipping method (Standard or Express).

USA - Orders to anywhere in the USA will be delivered within two to ten working days, depending on your preferred shipping method (Standard or Express).

New Zealand - Orders to New Zealand will be delivered within two to ten working days, depending on your preferred shipping method (Standard or Express).

Shipping to any other country outside of Australia may take up to 18 business days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Where are Nano Flashlights Made and Assembled?

Our Nano Flashlight 2.0 series are designed, stocked, warehoused, fulfilled and repaired in Australia, and our Nano Flashlights series are manufactured in China.

What countries do you ship to?

We ship to most regions worldwide!

Returns

Can I return or exchange an item?

No, once your order has been confirmed you will not be able to get a return or refund due to a "change of mind". Please see our full return/refund policy here

How do I report a faulty item?

Please contact our customer service team via support@nanoflashlights.com.au. Providing the Nano Flashlight is faulty and meets our return policy criteria, we will issue you with a faulty return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. 

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